Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Tea Club and Subscription Cancellation Policy

Some tea-club memberships may be prepaid for a fixed number of monthly shipments, while others may be offered as automatically renewing subscriptions. The payment schedule and renewal terms will be displayed at checkout.

You may manage or cancel an automatically renewing subscription through the link in your order-confirmation email or customer account. A cancellation applies only to future orders that have not yet been processed.

Orders that have already been prepared, processed, or shipped cannot be canceled. Any eligible return or refund will be handled according to our Refund Policy.

Prepaid memberships do not automatically renew unless this is clearly stated at checkout. Requests to end a prepaid membership early will be reviewed individually and may not qualify for a full or prorated refund once fulfillment has begun.

To request assistance with a membership, please contact montourfallsteaco@gmail.com and include your name and order number.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.