Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at montourfallsteaco@gmail.com. Please note that returns will need to be sent to the following address: P.O. Box 961 Montour Falls, NY 14865

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at montourfallsteaco@gmail.com.

Exceptions / Non-Returnable Items

For food-safety reasons, opened tea, herbs, drink mixes, cocktail or mocktail infusion kits, syrups, and other consumable products cannot be returned.

Unopened, nonperishable consumable products may be eligible for return within 30 days if the original safety seal and packaging remain completely intact.

Bath teas, milk baths, skincare products, and other personal-care items cannot be returned once opened or used.

Custom blends, personalized products, gift cards, clearance items, and final-sale products are not eligible for return.

If your order arrives damaged, incorrect, contaminated, or incomplete, please contact us promptly so we can review the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at montourfallsteaco@gmail.com.

Event Tickets

Event tickets are nonrefundable unless the event is canceled by the organizer.

If you cannot attend, you may transfer your ticket to another guest by contacting Montour Falls Tea Company at least 48 hours before the event. The replacement guest must meet all event requirements, including age restrictions when applicable.

Failure to attend an event does not qualify for a refund, store credit, or transfer to a future event.

If Montour Falls Tea Company cancels an event, ticket holders will receive a refund to their original payment method. If an event is rescheduled, ticket holders will be notified of the available options.